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09/2008-Present Barnes & Noble
Booksellers - Bakersfield, CA
Store Manager
Achievements:
- Immediately increased
talent bench in store with 2 new dept. leads and 1 new Assistant
Manager.
- Increased sales in most
departments in just 1 quarter – taking the store from “non comp” to
“comp”
- Revised merchandising in
the store and completely refreshed standards throughout the entire
building in just 4 weeks.
Responsibilities:
- Strategically
plan and allocate all resources in order to maximize store sales,
profitability and efficiencies.
- Recruit,
train and build a diverse, knowledgeable and motivated team while
fostering an environment that is both employee-centric and
customer-centric.
- Lead
and manage a store ensuring all operations are consistent with our
bookselling culture, world-class customer service focus and
merchandising standards.
06/2007-09/2008 The Walt Disney Company – Disney Store Fresno, CA
Store Manager
Achievements:
- Created content and hosted
several region and company- wide sales generation conference calls based
on my ability to motivate and inspire others.
- Continually ranked in the
top 3 in the company for movie presale units sold
- Co-created “Mocha with
Mickey” staffing chat session program that was launched region wide and
is currently being assessed as a company-wide program for retention.
- Ranked in the Top 2 overall
performers in a region of 67 stores. Listed as high potential DM
candidate.
Responsibilities:
- Identify new ways to drive
sales generation to achieve goals while protecting and enhancing the
customer experience in each business.
- Train and onboard new Store
Managers with follow up visits to their store to support peer
relationships and provide a continued support base for their success.
- Monitor leadership team retention
and career paths including development and relevant steps to achieve
career goals.
09/2005-06/2007 Gap Inc. - Old Navy Hanford,
CA
General Manager
Achievements:
- Ended 2006 #1 in the district and Significantly
Above Target in the following areas: Customer Experience Surveys, Sales
VS Budget, non-exempt turnover, Old Navy Card Applications % to goal
- Achieved a 100% on all
Weights and Measures Audits
- Achieved 0.63 % to sales Inventory results on a
goal of 1.25% to sales
- Promoted 1 Manager to
General Manager, 1 Supervisor to Manager and 2 Associates to
Supervisors.
Responsibilities:
- Utilize existing company
marketing and sales programs to surpass sales goals and increase levers
in each part of the business.
- Help leadership team
create Individual Development Objectives to support retention and
challenge them to achieve their career goals.
- Handle store-level human
resources and loss prevention issues with District and regional
leadership.
03/2004-09/2005 Gap Inc. - Old Navy Tracy,
CA
Logistics Manager
- Managed all activities in the Logistics Work
Centers, which includes Product Placement, Price Changes and Facilities.
- Set, monitored and
followed up on productivity goals and objectives for the logistics team
to maximize sales and profitability.
- Ensured the logistics
team is trained and consistently implemented all visual presentation and
company standards to provide the best customer experience.
- Partnered with the General Manager to create,
monitor and implement the scheduling plan to effectively manage
workload, support business objectives and maximize productivity.
07/2003-03/2004 CompUSA Roseville, CA
Sales Manager
·
Trained, coached, and motivated a sales staff
of sixty plus individuals, in buildings that average $26 (Roseville)-$36(SF)
million in annual sales, to provide the continual increase of profits and
margin by delivering outstanding customer service.
·
Supervised, and worked together with the
Merchandising Manager to incorporate numerous sales strategies, and ideas to
enhance sales and profits, as well as oversee the overall merchandising
responsibilities of the building.
·
I took personal responsibility for the overall
morale and attitude of the entire store staff. This allowed me to ensure that
we where a positive comp store and the standard in our region/division.
1/2001-07/2003 CompUSA Emeryville,
CA
Operations Manager
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Directly supervised the Loss Prevention
Manager and associated staff, Front End Supervisor, Warehouse Manager and other
general staff in the store.
·
Managed by-quarterly inventory of entire
store. Accountable for
maintaining a loss of no more than 0.25% to sales.
·
Assisted the General Manager in the management
of store operations to ensure financial efficiency, inventory control,
customer service and training management.
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